Solar System Service & Repair
Why Choose Illinois Solar Services for Your Solar System Needs?
At Illinois Solar Services, we are dedicated to ensuring that your solar energy system operates at peak performance. We understand the unique needs of our community and the importance of reliable solar energy. Our team of highly skilled solar specialists is committed to helping you maximize the benefits of your solar investment.
Comprehensive Service and Repair Solutions
We offer a full range of expert service and repair options for your solar energy system. Our services include:
- Warranty Claims Handling: We are experienced in managing warranty claims and RMA replacements, ensuring that you receive the support you need without hassle. If your system is under a third-party warranty, we will coordinate directly with the provider to facilitate your repair.
- Post-Installation Support: After your system receives Permission to Operate (PTO), we provide 12 months of free support to ensure your solar system runs efficiently. This commitment reflects our dedication to your satisfaction and the longevity of your solar investment.
Transparent Pricing Structure
We believe in clear and upfront pricing. Here’s what you can expect when you choose our services:
- Truck Roll Fee: $300
- Diagnostic Minimum: 2 hours of service at $125/hour
- Hourly Rate: $125/hour for ongoing service
- Payment: Due upon completion of work
This clear and transparent pricing ensures that you know exactly what to expect, allowing you to make informed decisions about your solar system maintenance.
Commitment to Quality and Customer Satisfaction
Here at Illinois Solar Services, we prioritize customer satisfaction and the quality of our work. Our team is not only knowledgeable in all aspects of solar maintenance and repair, but we also strive to provide a seamless experience from start to finish. We understand that your solar system is a significant investment, and we are here to help you protect that investment.
Frequently Asked Questions:
What services does Illinois Solar Services provide?
Illinois Solar Services offers expert service and repairs for solar energy systems, including handling warranty claims, RMA replacements, and coordinating with third-party warranty providers.
Is there any support available after installation?
Yes! After your solar system receives Permission to Operate (PTO), we provide free support for the first 12 months to ensure your system operates efficiently.
What happens after the first year of support?
After the initial 12-month period, any service calls that do not involve parts replacement covered under the manufacturer’s warranty or Solar Insure will incur service fees at the customer’s expense.
What are the costs associated with service calls?
- Truck Roll Fee: $300
- Diagnostic Minimum: 2 hours of service at $125/hour
- Hourly Rate for Ongoing Service: $125/hour
- Payment: Due upon completion of work
How do I initiate a warranty claim?
If your system is under a third-party warranty, please inform us, and we will work with the warranty provider to facilitate your repair.
What should I expect during a service visit?
During a service visit, our technicians will conduct a thorough diagnostic of your solar system. The minimum charge for diagnostics is for 2 hours of service, and any additional work will be billed at the hourly rate.
Can I get support if my system is not under warranty?
Yes, we provide ongoing support for all solar systems, but service fees will apply after the first year if the service does not involve warranty-covered parts.